COVID-19It is in times like these that organizations recognize ever more the importance of remote working and working in a paperless environment. COVID-19 taught us that the old way of doing business in person (or by phone, fax or mail) is pretty much over. Almost overnight, hundreds of thousands of professionals found themselves working remotely like everyone else, with their agencies scrambling to adjust. Today, there’s a better way to serve the public. Replace paper documents with digital services.